Tuesday, September 13, 2016

Troubleshooting:Can't uninstall crossed/corrupted print drivers Error

Can't uninstall crossed/corrupted print drivers

In Windows 7 Ultimate, the Control Panel\Hardware and Sound\Devices and Printers page has combined our Canon iP6700D and our Dymo LabelWriter under the same icon.
When you right click on the icon and click on any menu item, you will get
a submenu to select between the two printers.
Neither printer will print and when I try to uninstall either of the drivers I get a message that they cannot be uninstalled because they are in use (even though no programs are running).
When I once managed to
get the Canon printer uninstalled, the Dymo printed normally but then when I reinstalled the Canon, it again merged with the Dymo (though the icon switched to Canon).
I assume I need to find some way to fully uninstall both printers and reinstall them but
that brings two questions: How can I get past the failure to uninstall? and How do I reinstall them without the same crossup recurring?

Keys to the Problem Can't uninstall crossed/corrupted print drivers

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If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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